Filtering Tickets Using the Sidebar in the Freshdesk Portal : Atira Women's Resource Society

Filtering Tickets Using the Sidebar in the Freshdesk Portal Print

Created by: itadmin bc.ca

Modified on: Fri, 8 Apr, 2022 at 2:35 PM

Select the show filters icon on top-right above the tickets.
To view only your own tickets, select Agents drop-down and click me or select your full Agent name.
To view tickets assigned to a group, select Group drop-down.
To view all open tickets, select Status drop-down and click either Open or Unresolved.
To view urgent tickets, select Priority drop-down and click High or Urgent.
To view all ticket for new employees, select Type drop-down and click New Employee Request.
Select Apply to view the filtered tickets.

Itadmin is the author of this solution article.

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Filtering Tickets Using the Sidebar in the Freshdesk Portal Print