FAQ

How to submit a new employee request
To submit a request for a new employee, navigate to https://atira.sharepoint.com/sites/atira_forms/SitePages/Atira-Employee-Requests.aspx and fill out the f...
Wed, 17 Apr, 2024 at 9:28 AM
What to do when an Employee is leaving Atira
If an employee is leaving Atira, navigate to https://atira.sharepoint.com/sites/atira_forms/SitePages/Atira-Employee-Requests.aspx  and fill out the form. I...
Wed, 17 Apr, 2024 at 9:28 AM
Creating a new ticket from the portal
Select New > New Ticket from the drop-down box at the top of the portal. Starred fields are mandatory. Select contact(s), subject, status, type, priori...
Tue, 5 Apr, 2022 at 1:00 PM
Filtering Tickets Using the Sidebar in the Freshdesk Portal
Select the show filters icon on top-right above the tickets. To view only your own tickets, select Agents drop-down and click me or select your full Agent...
Fri, 8 Apr, 2022 at 2:35 PM
Filter Tickets From the Filter Icon
1. Select the filter icon from the top left-hand corner. 2. Filter tickets based all unresolved tickets, tickets that are new or open, tickets that you cre...
Fri, 8 Apr, 2022 at 3:05 PM